Safety, policies, and accessibility
Report an accident or collision
Your safety comes first: get to safety and call local emergency services. Then go to Settings → Report a problem, choose "Safety", and tell us which trip and what happened. Our team will reply in the support chat.
How do I check that the person at my door is my tasker?
Ask them to show their Sarwisi code (Settings → My QR Code) and scan it with your phone camera. No app or account needed. You'll see their photo, first name and initial, whether their ID is verified, and their rating. The code changes every couple of minutes, so an old screenshot shows as expired. If you booked the task and are signed in, you can confirm their arrival from that page.
Report a safety incident
If you're in danger, contact local emergency services first. Then open Settings → Report a problem, choose "Safety", and describe what happened: when, where, who, which task. If it happened in a chat, you can also report the message from your Inbox. Our team reviews every safety report.
I left my belongings in a car or bus
Contact support (Settings → Report a problem → "A task or booking") with your trip details and a description of the item. We'll contact the driver or operator for you.