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Carpooling
  • What is Carpooling?
  • What is the pricing for a trip?
  • How do I cancel a trip?
  • Can I get a refund for a trip?
  • How to sign up to drive?
  • I need to change my bus booking
  • How can I find out if a bus route exists?
  • I didn't receive a booking confirmation
  • The bus was full but my booking was confirmed
Profile and account
  • How to create an account
  • Update my account settings
  • I cannot sign in to my account
  • I forgot my password
  • My 2-step verification isn't working
Safety, policies, and accessibility
  • Report an accident or collision
  • How do I check that the person at my door is my tasker?
  • Report a safety incident
  • I left my belongings in a car or bus
Payment options
  • What are Sarwisi credits
  • Can I cash out my Sarwisi credits?
  • How can I buy more credits?
  • Viewing my account balance
  • Using my local currency on Sarwisi
  • Can I use a payment method different from Sarwisi credits?
  • Are there fees when I pay with Sarwisi credits?
  • I have issues with Paypal
  • I have issues with Orange Money
Projects
  • My project isn't listed
  • I found a project but it doesn't meet my needs
  • My project has more tasks than listed
Returns and Refunds
  • What is Sarwisi's return policy?
  • How to return or exchange an item
  • Are there any costs for returning an item?
  • I received a damaged, defective, or incorrect item
  • I can no longer travel. How can I get a refund?
My Orders
  • How do I track or cancel an order?
  • How can I make a change to my order?
  • I cannot leave a review from an order
  • How do I update my shipping address?
  • My billing address is different from my shipping address
  • I do not recognize a transaction
Earnings and Bonuses
  • How payments work
  • How often are my credits deposited to my account?
  • Withdrawing my earnings
  • Do I share my bonuses and tips with Sarwisi?
Driving requirements
  • Driver requirements
  • Vehicle requirements
  • Insurance and required documents
Selling with Sarwisi
  • How to become a seller
  • What do I need to get started?
  • How much does it cost to sell on Sarwisi?
  • How to list products
  • How to deliver products
  • Becoming a trusted seller on Sarwisi
  • How to refund or replace an order
Professional Services
  • Is booking a tasker safe?
  • How does Sarwisi work
  • How to become a tasker
  • How do I pay my tasker?
  • How do I reimburse my tasker for expenses?
  • Are taskers licensed or insured
  • Why can't I find a tasker
  • How late can I cancel a booking?
  • Why was I charged a booking fee?
  • My service is not listed
Contacting Us
  • How to contact Sarwisi
  • The chat isn't working
  • How can I submit a job application?
  • When is Sarwisi launching in my country?
  • I have a suggestion for a new service or category
Home Payment options Are there fees when I pay with Sarwisi credits?

Are there fees when I pay with Sarwisi credits?

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Sarwisi

Last updated on Oct 26, 2026

Tasks: a 20% booking fee is added for the poster, and taskers pay a 15% service fee. Marketplace: buyers pay 5% at checkout and sellers 15% of the sale (items and shipping). Tool rentals: 8% from the owner. Sending credits to another user is free.

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