Carpooling
What is Carpooling?
Sarwisi Carpooling connects passengers with drivers and bus operators traveling in the same direction. You can book seats on scheduled routes or join shared rides to reach your destination affordably. Browse available trips, select your seat, and pay with Sarwisi credits.
What is the pricing for a trip?
Drivers and bus operators set their own fares; we suggest a fare based on distance. On a shared ride you pay only for your part of the route. The price shown before you confirm is what you pay: Sarwisi's fee isn't added on top.
How do I cancel a trip?
For a shared ride, open the booking's conversation in your Inbox and tap "Cancel Booking". You can do this until the driver accepts, and your fare goes back to your wallet. To cancel after that, or to cancel a bus ticket, contact support (Settings → Report a problem).
Can I get a refund for a trip?
Fares are paid in Sarwisi credits when you book, and Sarwisi holds them until the trip is done. If you cancel before the driver accepts, the driver declines, or the ride fills up before your request is accepted, your fare goes back to your wallet automatically. For anything else, contact support with your booking details and we'll review it.
How to sign up to drive?
Drivers use a Tasker account: choose "Tasker" when you sign up. Add your vehicle (model, plate, colour, seats), then publish rides from your dashboard. Bus companies sign up as an Operator.
I need to change my bus booking
Bus tickets can't be changed in the app yet. Contact support with your ticket code and we'll help.
How can I find out if a bus route exists?
On the home page, open the Errands tab, enter where you're leaving from and where you're going, and pick a date. If nothing shows, no trips are published on that route yet.
I didn't receive a booking confirmation
Bus tickets are emailed with a QR code (check your spam folder). Shared-ride bookings appear as a conversation with the driver in your Inbox, marked "Booking confirmed" once the driver accepts. If you don't see it, contact support.
The bus was full but my booking was confirmed
Sorry about that. Contact support with your ticket code and we'll sort it out.