My Orders
How do I track or cancel an order?
Open "Orders" and tap an order to see its status (Placed → Shipped → Delivered). Until the seller ships it, you can tap "Cancel order"; you're refunded in credits.
How can I make a change to my order?
Orders can't be edited once placed. If it hasn't shipped, cancel it (you're refunded in credits) and order again; otherwise contact the seller from the order's conversation.
I cannot leave a review from an order
"Rate items" appears once the order is completed: after you tap "Order received", or once delivery is confirmed. Each order can be reviewed once.
How do I update my shipping address?
The address is set at checkout. If the order hasn't shipped, cancel and reorder with the right address; otherwise contact the seller from the order's conversation.
My billing address is different from my shipping address
Orders are paid in credits, so only a delivery address is needed. A billing address is asked for only when you add a card to buy credits, and it doesn't need to match.
I do not recognize a transaction
Review your full transaction history in Wallet — each entry includes the date, amount, type, and description. If you still don't recognize a charge, contact support immediately with the transaction ID and we'll investigate.