Profile and account
How to create an account
Click "Sign up" and choose how you'll use Sarwisi: book services, work as a tasker, sell, or run a bus company. Each is a separate account. Enter your first and last name, email and a password, then click the link in the verification email to activate your account.
Update my account settings
Open Settings from the menu on the left (on phones, the menu button). My Account: name, photo, phone, address. Notifications: your alerts. General: language, currency and time zone. Privacy and Safety: location sharing and marketing choices.
I cannot sign in to my account
Check your email and password, and that you activated your account from the verification email. If 2-step verification is on, use the code from your email, SMS or authenticator app, a passkey, or a backup code. Still stuck? Use "Forgot password".
I forgot my password
Click "Forgot password" on the login page and enter your registered email address. You'll receive a link to set a new password; check your spam folder if it doesn't arrive within a few minutes. The link expires after 1 hour, so request a new one if it has. Resetting your password signs you out on all devices.
My 2-step verification isn't working
Check the email and phone in Settings → My Account, or switch method in Settings → Security → Two-factor authentication. Codes expire quickly, so request a new one. For an authenticator app, set your phone's clock to automatic. Lost your phone? Use a passkey or a backup code. Still locked out? Contact support.